Privacy Policy

Effective Date: January 1, 2025

Reel Good Gutters ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at reelgoodgutters.com or contact us to request services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you voluntarily provide to us when you:

• Submit a contact or estimate request form
• Call or email us directly
• Schedule a service appointment

The types of personal information we may collect include:

• Name — first and last name
• Phone number — for scheduling and follow-up
• Email address — for sending estimates and correspondence
• Service address — the property address where work is requested
• Project details — any information you provide describing your gutter or exterior needs

We do not collect payment information through our website. Payment is handled directly at the time of service completion.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and provide a free estimate
• To schedule and coordinate service appointments
• To follow up after service to ensure satisfaction
• To send occasional communications about our services (you may opt out at any time)
• To improve our website and customer experience
• To comply with applicable legal obligations

We will never use your information to send unsolicited spam or share it with unrelated third parties for marketing purposes.

3. We Do Not Sell Your Data

Reel Good Gutters does not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial purposes. Period.

We may share your information with trusted service providers who assist us in operating our business (such as scheduling software or email platforms) under strict confidentiality agreements. These providers are not permitted to use your information for any purpose beyond supporting our business operations.

4. Cookies and Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic. Specifically, we use:

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what external sites they came from prior to visiting. We use this information to improve our website content and user experience. Google Analytics collects only anonymized, aggregated data and does not identify individual users. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Essential Cookies

Some cookies are necessary for the proper functioning of our website, such as remembering form data or enabling navigation. These cookies do not track personal information.

Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect the functionality of certain features on our site.

5. Website Hosting

Our website is hosted by Netlify. Netlify may collect standard server logs including IP addresses, browser type, and pages visited as part of normal web hosting operations. This data is used for security, performance monitoring, and abuse prevention. For more information, please review Netlify's Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Customer service records are typically retained for up to three years following the completion of a service. You may request deletion of your information at any time by contacting us at the address below.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, please contact us immediately and we will promptly delete it.

8. Links to Third-Party Sites

Our website may contain links to third-party websites, such as Google Maps, Facebook, or Instagram. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Security

We take reasonable measures to protect the personal information you share with us from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information below. We will respond to all requests within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website following any updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: